Terms & Conditions

1. Definitions

In these Terms and Conditions, the following terms shall have the meanings assigned to them:

• "Service" refers to the business consulting services provided by Sable Loom, including Innovation Pipeline Development, Cross-Border Expansion Advisory, and Working Capital Optimization.
• "User" or "Client" refers to any individual or entity that accesses our website or engages our consulting services.
• "We", "Us", or "Our" refers to Sable Loom.
• "Website" refers to the Sable Loom website at sableloom.biz.
• "Agreement" refers to these Terms and Conditions together with any engagement letter or service agreement executed between the parties.

2. Acceptance of Terms

By accessing or using our Website or engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our Website or Services.

You must be at least 18 years of age and have the legal capacity to enter into binding agreements to use our Services.

3. Service Description

Sable Loom provides business consulting services to organizations in Malaysia and the broader ASEAN region. Our services include strategic advisory, market research, business process analysis, and related consulting activities as described on our Website and in individual engagement agreements.

The specific scope, deliverables, timeline, and fees for each engagement are defined in a separate engagement letter or service agreement executed between Sable Loom and the Client.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time. Service availability is subject to our capacity and business priorities.

4. Engagement Process

4.1 Initial Consultation

Prospective clients may request an initial consultation to discuss their needs and explore potential engagement. This consultation does not constitute a commitment from either party.

4.2 Engagement Letter

Following initial discussions, if both parties wish to proceed, we will provide a written engagement letter outlining the scope of work, deliverables, timeline, fees, and other terms specific to that engagement. Services commence only upon execution of the engagement letter by both parties.

4.3 Client Responsibilities

Clients are expected to provide timely access to relevant information, personnel, and resources necessary for us to perform the Services. Delays caused by unavailability of required information may affect project timelines and deliverables.

5. Fees and Payment

5.1 Pricing

Fees for our Services are specified in the engagement letter for each project. Pricing is quoted in Malaysian Ringgit (RM) unless otherwise agreed.

5.2 Payment Terms

Our standard payment structure involves an initial payment upon engagement commencement, with the balance due according to milestones specified in the engagement letter. Invoices are payable within thirty (30) days of receipt unless otherwise agreed in writing.

5.3 Late Payment

Overdue amounts may accrue interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend Services if payment is more than thirty (30) days overdue.

5.4 Expenses

Unless otherwise specified in the engagement letter, clients are responsible for reimbursing reasonable out-of-pocket expenses incurred in providing Services, including travel, accommodation, and third-party research costs. Such expenses require prior client approval for amounts exceeding RM 500.

6. Intellectual Property

6.1 Our Intellectual Property

All content on our Website, including text, graphics, logos, and software, is the property of Sable Loom and is protected by Malaysian and international intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

6.2 Deliverables

Upon full payment for Services, clients receive a non-exclusive, non-transferable license to use deliverables produced specifically for their engagement for their internal business purposes. This license does not extend to our underlying methodologies, frameworks, or tools.

6.3 Client Materials

Clients retain ownership of materials and information they provide to us. By providing such materials, clients grant us a limited license to use them solely for the purpose of delivering the agreed Services.

7. Confidentiality

We recognize the sensitive nature of business information and maintain strict confidentiality protocols. Information shared by clients in the course of an engagement is treated as confidential and will not be disclosed to third parties without client consent, except as required by law or professional obligations.

Confidentiality obligations are detailed in separate confidentiality agreements executed at the commencement of each engagement, which supplement these Terms and Conditions.

Confidentiality obligations survive termination of the engagement and continue for a period of five (5) years from the conclusion of Services.

8. Disclaimers

Our Services consist of professional advisory and consulting support based on information available at the time of engagement. While we endeavor to provide accurate and useful guidance, our recommendations are based on assumptions, data provided by clients, and market conditions that may change.

The Services are provided "as is" without warranty of any kind, express or implied. We make no guarantees regarding specific outcomes, business results, or return on investment resulting from implementation of our recommendations.

We are not providing legal, accounting, or tax advice unless explicitly stated in an engagement letter. Clients should consult appropriate licensed professionals for such specialized advice.

9. Limitation of Liability

To the maximum extent permitted by Malaysian law, our total liability to any client for all claims arising from or related to our Services, whether in contract, tort, or otherwise, shall not exceed the total fees paid by that client for the specific engagement giving rise to the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or business interruption, even if we have been advised of the possibility of such damages.

These limitations apply regardless of the form of action and shall survive termination of the engagement.

10. Indemnification

You agree to indemnify, defend, and hold harmless Sable Loom, its officers, employees, and consultants from and against any claims, damages, obligations, losses, liabilities, costs, or expenses arising from your use of our Services, violation of these Terms, or infringement of any third-party rights.

11. Termination

11.1 Termination by Client

Clients may terminate an engagement by providing written notice. Upon termination, clients remain responsible for payment of fees for work completed up to the termination date, plus any non-cancellable expenses already incurred.

11.2 Termination by Sable Loom

We may terminate an engagement if the client fails to meet payment obligations, provide necessary information or cooperation, or if continuation would violate professional or ethical obligations.

11.3 Effect of Termination

Upon termination, we will deliver work completed to that point. Confidentiality obligations and intellectual property provisions continue beyond termination as specified in the engagement agreement.

12. Dispute Resolution

12.1 Governing Law

These Terms and Conditions and any disputes arising from them shall be governed by and construed in accordance with the laws of Malaysia.

12.2 Jurisdiction

The courts of Malaysia shall have exclusive jurisdiction over any disputes arising from these Terms or our Services.

12.3 Informal Resolution

Before initiating formal proceedings, parties agree to attempt to resolve disputes through good faith negotiation. Either party may request a meeting to discuss resolution within fourteen (14) days of raising a concern.

13. General Provisions

13.1 Entire Agreement

These Terms and Conditions, together with any engagement letter or service agreement, constitute the entire agreement between the parties and supersede all prior understandings or agreements.

13.2 Amendments

We may modify these Terms and Conditions at any time by posting updated terms on our Website. Material changes will be communicated to active clients via email. Continued use of our Services after changes indicates acceptance of modified terms.

13.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13.4 Waiver

Failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

13.5 Assignment

Clients may not assign or transfer their rights or obligations under these Terms or any engagement agreement without our prior written consent. We may assign our rights and obligations with notice to the client.

13.6 Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, pandemics, government actions, or other force majeure events.

14. Contact Information

For questions regarding these Terms and Conditions, please contact us:

By using our Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.